Frequently Asked Questions
Everything you need to know about shopping with Fitelo Store.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. We recommend measuring yourself and comparing it to our chart, as fit can vary between slim-fit and relaxed-fit styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate an exchange or a full refund through our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Are the colors of the clothes accurate to the photos?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, slight color variations may occur.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my Fitelo garments?
To ensure longevity, we recommend following the care label instructions on each piece. Generally, washing in cold water and air drying helps maintain fabric integrity and color.