Returns & Exchanges

At Fitelo Store, we want you to love your fashion finds, but if a fit isn't right, we offer a seamless 30-day return and exchange policy for all unworn items with original tags. Your satisfaction is our priority, and we strive to make the reversal process as effortless as your shopping experience.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Schedule a Pickup

  Choose your preferred pickup date and time through our courier partner link, or drop off the package at your nearest authorized shipping location.

• 4.
  Quality Check & Refund

  Once our warehouse receives and inspects your items, we will process your refund or ship your exchanged product within 5-7 business days.